J.D. Power Recognizes TD Bank’s U.S. Contact Center for Outstanding Customer Service – TD Stories

CHERRY
HILL, NJ – May 7, 2025 – TD Bank, America’s Most Convenient Bank®, today announced it has been recognized by J.D.
Power for providing “an outstanding customer service experience”
for phone support.

The bank recently completed a rigorous two-phased
certification process that examined how its U.S. Contact Center team operates
and what customers think of the service. The certification evaluation process reviews
policies, processes and supporting documentation, as well as conducts
interviews across the organization to determine compliance with dozens of best
practices found in top-performing organizations.

“Our entire U.S. Contact Center team is
honored to be recognized by J.D. Power for outstanding customer service. We
believe that this distinction is an outcome of our unwavering commitment to
serving our customers’ needs as true solutions providers,” said Jay
Martin, Head of U.S. Contact Centers at TD Bank.

J.D. Power 2024 Certified Customer Service
Program^SM recognition is based on successful completion of an
evaluation and exceeding a customer satisfaction benchmark through a survey of
recent servicing interactions. For more information, visit www.jdpower.com/awards.

About
TD Bank, America’s Most Convenient Bank^® 

TD
Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the
U.S. by assets, providing over 10 million customers with a full range of
retail, small business and commercial banking products and services at more
than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro
D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD
Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank
and its subsidiaries also offer customized private banking and wealth
management services through TD Wealth^®. TD Bank is headquartered in
Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on
Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.     

TD
Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American
bank. The Toronto-Dominion Bank trades on the New York and Toronto stock
exchanges under the ticker symbol “TD”. To learn more, visit www.td.com/us. 